General Questions
How and when do I receive the content I purchase?
Delivery is immediate. As soon as payment is completed, you will receive an email with a link to download the purchased files, so you can start using them right away.
Can I get a refund after purchasing a guidebook or digital planner?
Unfortunately, no. Once you have downloaded the digital content, you cannot return it or request a refund. We recommend that you read the description carefully before purchasing.
What payment methods do you accept and are they secure
We use PayPal, Stripe and Satispay, extremely reliable and secure circuits, to handle payments. You can use credit cards, debit cards or PayPal, with no worries about cloning or fraud.
In what formats are the guides and planners available?
Our digital content is compatible with major formats: PDF, Microsoft PowerPoint, Keynote and Google Workspace. This way you can freely choose the platform you prefer.
Who makes the guides on the store?
Our guides are created by professionals who are experts in their respective fields, so they provide you with accurate, up-to-date information of real practical value.
Product Information
What types of digital content do you offer?
We offer a wide range of digital products, including guides, graphic planners, templates and resources for various industries. Each product is designed to meet specific needs and improve our customers' experience.
Are your products compatible with all devices?
Yes, our digital content is available in formats compatible with most devices, including computers, tablets and smartphones. Compatibility specifications are indicated in the description of each product.
Can I customize digital planners?
Certainly! Many of our planners are designed to be customizable, allowing you to tailor them to your specific needs.
Purchase Procedure
How can I purchase a product?
Select the desired product, add it to the cart and proceed to checkout. After completing payment, you will receive an email with download instructions.
Is it necessary to create an account to make a purchase?
No, it is not mandatory to create an account. However, registering offers benefits such as quick access to previous orders and updates on new products.
Are my payment details safe?
Absolutely. We use secure payment platforms that comply with international standards to ensure the protection of your personal and financial data.
Do you offer discounts for multiple purchases or for loyal customers?
Yes, we periodically offer special promotions and discounts. Sign up for our newsletter to stay updated on current offers.
Download and Access to Content
Download and Access to Content
After payment, you will receive an email with an instant download link. Additionally, if you have an account, you will be able to access your downloads from the "My Orders" section of your profile.
What should I do if I can't download my purchase?
If you encounter difficulties downloading, please contact our customer service at cerebroehub@gmail.com or via PEC at: shop@pec.cerebroehub.com ; we will be happy to assist you.
Return and Refund Policies
Can I request a refund if the product does not meet my expectations?
Given the digital nature of our products, refunds are assessed on a case-by-case basis. If you experience any problems with your purchase, please contact our customer service team to discuss the situation.
Security and Privacy
How do you protect my personal data?
Your privacy is important to us. We take advanced security measures to protect your personal information and do not share your data with third parties without your consent.
Will I receive promotional emails after purchase?
Only if you agree to receive them. You can subscribe or unsubscribe from our newsletter at any time.
Still have questions? We are here to help you
Check out our contact us section for an easy and quick way to reach us. We're here to assist you.